Refund & Cancellation Policy

1. Overview & Satisfaction Commitment

At Studentforge Platform (operated by STUDENT FORGE TECHNOLOGIES PRIVATE LIMITED), we strive to deliver high-quality educational courses, video lectures, and mentorship tracks. We recognize that occasional issues may arise, and we have established this transparent Refund & Cancellation Policy for all payments processed through Razorpay / HDFC Bank Collect Now Payment Gateway.

2. Eligibility for Refund (7-Day Money-Back Period)

You are eligible for a full refund of your subscription or plan payment under the following conditions:

• 7-Day Window: Refund request is submitted within 7 calendar days of purchase.
• Duplicate Payment: You were charged multiple times for the same transaction due to a network or gateway glitch.
• Technical Service Inaccessibility: Platform technical failure prevented access to paid features for more than 48 consecutive hours.

3. Subscription Cancellation Policy

You may cancel your monthly or annual Premium membership at any time prior to the next billing renewal. Upon cancellation, your subscription will remain active until the conclusion of the current paid billing cycle, after which no further recurring charges will be incurred.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Refund requested after 7 calendar days from the transaction date.
• Completion of more than 50% of video lecture tracks or downloading of certificate credentials.
• Conducting a completed 1-on-1 mentorship session with an assigned mentor.
• Account termination resulting from violations of our Terms of Service (e.g. copyright infringement or account sharing).

5. Refund Request Process & Payment Settlement Timeframe

To request a refund, follow these simple steps:

1. Email our billing team at studentforgetechnologies@gmail.com with the subject line "Refund Request - [Your Registered Email]".
2. Include your Payment Reference ID, Razorpay Order/Payment ID, and reason for the request.
3. Our finance team will verify your account details within 24 to 48 business hours.
4. Approved refunds will be credited back via Razorpay to your original payment method (UPI account, Credit/Debit Card, or Bank Account) within 5 to 7 business days.